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Listening, learning, and sharing are essential to becoming truly great at what you do, which is why I attend industry conferences and mind exchanges as often as I can.
To make it easy for you to find the perfect event to elevate your career. I’ve compiled a list of the top customer contact and customer experience events you need to attend this year. Mark your calendars now for these great ones!
Here are the top services conferences and events you need on your calendar in 2019:
Customer Contact East: A Frost & Sullivan Executive MindXchange – April 7-10, Marco Island, FL and Customer Contact West: A Frost & Sullivan Executive MindXchange – October 27-30, Huntington Beach, CA.
Unparalleled customer contact events for executive-level professionals, Customer Contact East: A Frost & Sullivan Executive MindXchange and Customer Contact West: A Frost & Sullivan Executive MindXchange provide incredible insights and wonderful new relationships, all with a great deal of fun. These events are the industry’s best hubs of ideas, inspiration, and connections for customer service and customer contact executives, and they provide pragmatic real world experiences, insight, best practices, and tools for realizing your Customer First vision.
Featured Speakers Include: Rachelle Dever (Global Brand & Guest Experience Director, InterContinental Hotels Group (IHG), Julian Chu (Director, People Operations, Google), Bruce Millard (Vice President, Digital & Customer Innovation, Safelite Group), Jamie Kennedy (Senior Manager, Social Engagement, McDonald’s), Jerry Leisure (VP Customer Success, Forte Labs)
Adobe Experience Summit – March 24-28, Las Vegas, NV
This large-scale event will help you discover strategies to transform your business and deliver personal and engaging customer experiences. Incredible keynotes, a variety of sessions and labs (over 300) to hone in your best practices, and even a concert to round it all out. This is a great conference to attend if you’re looking to learn a lot in a short period of time.
Featured Speakers Include: Shantanu Narayen (CEO, Adobe), Satya Nadella (CEO, Microsoft), Mindy Kaling (Actress, Writer, and Producer)
Pulse – May 21-24, San Francisco, CA
Pulse is the biggest Customer Success learning and networking conference in the world. This annual conference brings together the best minds in the business to learn cutting-edge strategies. That means you! If you work in a customer-facing role, you need to be at Pulse.
Featured Speakers Include: Emily Chang (Anchor & Author, Bloomberg Technology), Carine Roman (Global Head of Customer Success, LinkedIn), Christina Kosmowski (VP of Global Customer Success & Services, Slack), Thimaya Subaiya (SVP Operations & Renewals, Cisco)
Customer Contact Week – June 24-28, Las Vegas, NV
CCW is the world’s largest customer contact event. It’s the place where customer care, CX, and CS leaders come together to network and learn. It’s also a fantastic place to look globally at contemporary industry trends and innovators.
Featured Speakers Include: Ambassador Nancy Brinker (Founder, Susan G. Komen Foundation), Sasha Chatani Lucas (Head of Digital, Verizon Fios), Tony Hsieh (CEO, Zappos), Trina Martin (Corporate VP, Service Strategy, New York Life Insurance Company)
Customer Response Summit: Execs in the Know – September 16-18, Denver, CO
At Customer Response Summit, you will not find a large trade show, with a wide net of topics. Rather, you will find a laser focused discussion for customer experience leaders. You will find sessions designed to promote candid conversation and one-to-one engagement with your industry peers. Hear from and network with organizations that are on the forefront of customer service greatness.
2019 is a great year to aspire, learn, listen, and grow. I hope you will take the opportunity to hear what the experts and other folks like you are doing to delight customers every day!
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