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Hello, I am “Chief CX Officer”

 
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AKA Jonathan Shroyer. I advise and help gaming companies & entrepreneurs turn their customers into super fans that create unicorn opportunities for growth. 🦸‍♂️
 
  • Chief CX Officer, Managing Director of Gaming at Arise
  • 2X Exit Founder, 20x Investor Return
  • Wall Street Journal “CX Lifetime Achievement Award”
  • Forbes Contributor and Business Author
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Future of Service Podcast
Future of Service Podcast
 
 
 
 
 

Check out my latest articles and resources 👇

Gaming

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Level Up Your Customer Experience: Insights from the Gaming World
Customer ExperienceGaming
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Level Up Your Customer Experience: Insights from the Gaming World

Video games have mastered the art of capturing and retaining players' attention through immersive experiences, compelling narratives, and meaningful interactions. As a CXO, understanding the insights and strategies employed by the gaming industry can help you level up your customer experience.

The Evolution of Esports and its Future
Gaming
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The Evolution of Esports and its Future

As a CXO, understanding the evolution and future of this industry is essential for staying ahead in the dynamic landscape of entertainment and technology.

The Role of Video Games in Promoting Mental Health and Well-Being
GamingPersonal Growth
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The Role of Video Games in Promoting Mental Health and Well-Being

Video games have long been a subject of debate when it comes to their impact on mental health. Many people believe that video games can be detrimental to one's mental health and well-being, leading to addiction, social isolation, and poor academic performance.

Entrepreneurship

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Enhancing Retail Customer Experience through Innovative Store Design
Customer ExperienceEntrepreneurshipBusinessCustomer Support
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Enhancing Retail Customer Experience through Innovative Store Design

With a sweeping shift towards experiential shopping, the onus is on retailers to reimagine their spaces to not just sell products but to tell stories, evoke emotions, and create lasting memories.

Cultivating a Community around Your Brand for Enhanced Customer Loyalty
MarketingCustomer ExperienceEntrepreneurship
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Cultivating a Community around Your Brand for Enhanced Customer Loyalty

A key strategy to achieve this differentiation is by cultivating a community around your brand. This approach goes beyond traditional marketing techniques, tapping into the human desire for connection and belonging.

The Role of Brand Ambassadors in Shaping Customer Experience
Customer ExperienceEntrepreneurshipBusinessCustomer Support
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The Role of Brand Ambassadors in Shaping Customer Experience

They are not just representatives of a brand but pivotal players in shaping customer perceptions and experiences.

Customer Experience

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Enhancing Retail Customer Experience through Innovative Store Design
Customer ExperienceEntrepreneurshipBusinessCustomer Support
•

Enhancing Retail Customer Experience through Innovative Store Design

With a sweeping shift towards experiential shopping, the onus is on retailers to reimagine their spaces to not just sell products but to tell stories, evoke emotions, and create lasting memories.

The Power of Customer Testimonials in Building Trust
Customer ExperienceMarketing
•

The Power of Customer Testimonials in Building Trust

Consumers are bombarded with countless choices, making it increasingly difficult for them to decide whom to trust. Amidst this noise, one timeless strategy has emerged as a beacon of authenticity: the power of customer testimonials.

Cultivating a Community around Your Brand for Enhanced Customer Loyalty
MarketingCustomer ExperienceEntrepreneurship
•

Cultivating a Community around Your Brand for Enhanced Customer Loyalty

A key strategy to achieve this differentiation is by cultivating a community around your brand. This approach goes beyond traditional marketing techniques, tapping into the human desire for connection and belonging.

Enhancing Retail Customer Experience through Innovative Store Design
Customer ExperienceEntrepreneurshipBusinessCustomer Support
•

Enhancing Retail Customer Experience through Innovative Store Design

With a sweeping shift towards experiential shopping, the onus is on retailers to reimagine their spaces to not just sell products but to tell stories, evoke emotions, and create lasting memories.

The Power of Customer Testimonials in Building Trust
Customer ExperienceMarketing
•

The Power of Customer Testimonials in Building Trust

Consumers are bombarded with countless choices, making it increasingly difficult for them to decide whom to trust. Amidst this noise, one timeless strategy has emerged as a beacon of authenticity: the power of customer testimonials.

Cultivating a Community around Your Brand for Enhanced Customer Loyalty
MarketingCustomer ExperienceEntrepreneurship
•

Cultivating a Community around Your Brand for Enhanced Customer Loyalty

A key strategy to achieve this differentiation is by cultivating a community around your brand. This approach goes beyond traditional marketing techniques, tapping into the human desire for connection and belonging.

The Role of Brand Ambassadors in Shaping Customer Experience
Customer ExperienceEntrepreneurshipBusinessCustomer Support
•

The Role of Brand Ambassadors in Shaping Customer Experience

They are not just representatives of a brand but pivotal players in shaping customer perceptions and experiences.

Transforming Customer Complaints into Opportunities for Improvement
Customer ExperienceMarketing
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Transforming Customer Complaints into Opportunities for Improvement

Each complaint is a window into the customer's experience and a chance to improve. In today's customer-centric market, the way an organization handles complaints can set it apart from its competitors.

How Customer Experience Drives Sustainable Business Growth
MarketingCustomer ExperienceEntrepreneurship
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How Customer Experience Drives Sustainable Business Growth

The problem is evident: businesses clinging to traditional growth models are finding themselves outpaced by those embracing a customer-centric approach. In a market where customer loyalty is the gold standard, understanding and enhancing CX becomes crucial.