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Personal Growth

The Role of Empowerment in Turning Customers into Brand Advocates
Customer ExperienceEntrepreneurship
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The Role of Empowerment in Turning Customers into Brand Advocates

One approach, often overlooked, is leveraging the power of your existing customers. Instead of constantly chasing new leads, what if you could turn your current customers into fervent brand advocates?

Creating Memorable Moments: Surprise and Delight Strategies in CX
Customer ExperienceEntrepreneurship
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Creating Memorable Moments: Surprise and Delight Strategies in CX

In today's fiercely competitive business landscape, customer experience (CX) has become the battleground where companies win or lose.

The Art of Apologizing: How to Handle Customer Complaints with Grace
Customer ExperienceBusiness
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The Art of Apologizing: How to Handle Customer Complaints with Grace

In this comprehensive guide, we'll explore the art of apologizing and provide you with actionable strategies to handle customer complaints with grace.

EQ + IQ = Amazing Business
EntrepreneurshipBusiness
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EQ + IQ = Amazing Business

I personally believe that if we all let our true selves out a bit more and understand other people's true selves, we will always work better together. We will be kinder to one another, work harder for one another, better support each other, and ensure success for each other as a team. 

The 5-Minute Difference
Entrepreneurship
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The 5-Minute Difference

There is so much to do. I must go, go, go. It is all important stuff, right? I can't drop a ball or let anything fall between the chairs. People are depending on me.

Anna wants to do amazing things, why does IT get in the way?
EntrepreneurshipBusiness
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Anna wants to do amazing things, why does IT get in the way?

Anna walks in the door. She is starting her dream job. She has always wanted to work for this company, doing this thing, and be in this field. She has already imagined what the next few years will look like. She is ready to get to work, be productive, and make an impact.